Why Falisha Technoworld BPO Services?

Falisha Technoworld include the skilled manpower and expertise to organize and manage huge inbound and outbound services. Our entire team of technical experts comprise of qualified, well-versed and proficient call center agents who can handle massive volumes of day to day calls professionally.

All our technical staff has to go through an in-house training aimed at bringing customer satisfaction. It starts from greeting customers over the phone calls and later continuing with the answering services including calls pertaining to lead generation, live chat, collections, sales, customer care programs, follow up calls, verifications, market research and surveys.

Falisha Technoworld can be your one-stop business process outsourcing outlet if you seek to satisfy all your customer services, help desk functions, campaigns for email marketing, data entry, back office, customer support, outbound telemarketing calls and more. Whatever may be your need for call center outsourcing, make Falisha Technoworld your choice to experience the best Business Process Outsourcing services like never before.

INBOUND

Falisha technoworld groundbreaking inbound call center services satisfy 95% queries in one session instead of connecting customers to multiple agents. Our round the clock inbound call services reduce call-back rate which ultimately strengthens customer relationship.

OUTBOUND

An effective outbound call center services must bring soaring results to a business by acquiring trust of large customer base. A virtuous call handling services must be driven by powerful tools, training and sound knowledge of when and when not to use scripts.

Our Inbound Support Services include

Order Entry Services

Our employees use order entry services to enter and save orders of related data. They also undertake activities to optimize the ways how orders are processed and fulfilled.

Order Processing

We can address ordering-related issues and provide efficient assistance concerning order taking, order status, reservations, ticketing, and membership registration.

Help Desk Services

We focus on improving the end-user experience by delivering real-time assistance. We quickly and aptly resolve the customer issues or queries about the products or services.

Our Outbound Call Center Solutions include

Lead generation and appointment

Our expert team builds trust among the customers through dedicated and constant communication to identify their needs and create interest in our products or services.

Telemarketing services

Our qualified representatives provide a detailed report on submission, effectively manage several marketing campaigns, and increase the overall business performance.

Cold calling and telesales

Here, we call on the prospect database to identify potential customers. Then, we collect data through thorough research and follow up to convert the leads into sales.

Why utilize our Outbound Call Center Outsourcing Services?

  • 24/7 efficient offshore customer service solutions support
  • Multiple disaster recovery and backup options to ensure no system or service breakdowns
  • Call center agents speaking in native language with fluency
  • Assured decrease in expenditure and increase in productivity
  • Team possessing skills in telemarketing, telesales, and communication
  • Ability to handle even the large call volumes with ease
Falisa Technoworld